Shipping & Delivery
Every Lotus Dog House is made to order in our workshop and shipped with full tracking. This page summarises how delivery works; the full terms are in our Shipping Policy.
Processing time
Your order is prepared and dispatched within 1-4 business days. Prices and shipping are shown in your local currency. You receive a tracking number by email as soon as it ships.
Shipping options and delivery times
| Destination | Free Tracked Shipping (orders over US$250) |
|---|---|
| United States | 5-8 business days |
| Canada | 6-18 business days |
| United Kingdom | 6-18 business days |
| Türkiye | 6-18 business days |
Orders over US$250 ship free with tracking. Orders under US$250, such as a cushion ordered on its own, ship with Tracked Shipping for US$25. A cushion added to a dog house order goes in the same box.
Delivery times are carrier estimates after dispatch and are not guaranteed. If your country is not listed, email us and we will let you know whether we can deliver.
Customs, duties and taxes
All orders ship Delivered Duty Paid (DDP): import duties and customs fees are included in the price you pay at checkout. There is nothing extra to pay on delivery.
Tracking your order
Use the tracking number in your shipping email, or open our Track Your Order page at any time.
Packaging and assembly
Your dog house arrives flat-packed and securely boxed, with pre-drilled panels, all hardware and an illustrated guide. Assembly takes about 15 minutes. Box sizes and weights vary by model and size; the largest houses ship in one or two boxes.
Damaged or missing parts
Please inspect your order on arrival. If a panel is damaged or a part is missing, email lotusdoghouseteam@gmail.com within 14 days of delivery with your order number and photos. We send replacement parts free of charge.
Address accuracy
Please check your shipping address before placing your order. We cannot be responsible for delays caused by an incorrect or incomplete address.
Returns
Returns are accepted within 14 days of delivery; see our Refund Policy and FAQ for details.