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Frequently Asked Question
Questions you might want to know the answers to
Do you send the cushion in the images together with the pet house?
Yes, with all our products we send a cushion where your pet can rest comfortably.-You can choose the color of this cushion from the options we offer.-Our cushions are made of bead fiber-filled, non-toxic, dirt-proof sofa fabric.-Our cushions are easy to clean and washable.
Is the product packed disassembled?
Yes. Every house ships flat-packed with pre-drilled panels, all hardware and an illustrated assembly guide. Most customers finish assembly in about 15 minutes.
Can you create a name palette with my pet's name?
Yes, it will be enough for you to tell us the name of your pet when you place your order.
What is your policy for returns, exchanges, and cancellations of orders?
Returns are accepted within 14 days of delivery; return shipping is paid by the customer. If a panel arrives damaged or a part is missing, email us within 48 hours with photos and we will send replacement parts free of charge. See our Refund Policy for full details.
Are there any disclaimers I should be aware of regarding orders?
Since all our products are produced specifically for your order, your order may have slight differences with the product you see in the product photos.