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Frequently Asked Question
Questions you might want to know the answers to
Do you send the cushion in the images together with the pet house?
Yes, with all our products we send a cushion where your pet can rest comfortably.-You can choose the color of this cushion from the options we offer.-Our cushions are made of bead fiber-filled, non-toxic, dirt-proof sofa fabric.-Our cushions are easy to clean and washable.
Is the product packed disassembled?
Yes, our products are packed unassembled. We send you an installation document in the package that shows you how to install it. You can complete the installation within 10-20 minutes
Can you create a name palette with my pet's name?
Yes, it will be enough for you to tell us the name of your pet when you place your order.
What is your policy for returns, exchanges, and cancellations of orders?
If any damage occurs during transportation, please contact us immediately with a photo and we will replace and send you the damaged parts at no cost to you. As our products are designed according to your specific requirements, we cannot accept returns or exchanges. However, you can cancel your order within 2 days
For more detailed information, please see our Refund Policy page
Are there any disclaimers I should be aware of regarding orders?
Since all our products are produced specifically for your order, your order may have slight differences with the product you see in the product photos.